Frequently Asked Questions

When will I get my magazine?

We publish Trails every February, May, August, and November. The first of each of those months, subscriptions reset to begin with the following issue. So, if you Subscribed on February 1 or later (the day the February issue came out), your subscription will begin with the May issue. 

We ship these out as quick as we can, once we get them from the printer, but it's usually within a few weeks of the release date.  

I'm a Kickstarter backer. Am I still subscribed?

Anyone who subscribed during our Kickstarter campaign in the Fall of 2022 signed up via Kickstarter to receive Issues 1 through 4. Unfortunately, because payment was handled through Kickstarter, those who subscribed there will not be automatically re-subscribed before Issue 5 releases. If you're a Kickstarter backer and are interested in continuing to receive the magazine, please subscribe here.

Can I cancel my subscription?

Magazines like ours depend heavily on having a determined number of subscribers when we go to print, which makes refunds difficult. By subscribing, you're pre-paying for a four-issue subscription, which will renew automatically every year. Subscriptions will renew annually unless cancelled by you prior to renewal via your account. If you wish to cancel your subscription, do that by following these directions:

1. Click on the little person in the top right of this page (or click here).
2. Enter the email address you used to subscribe and click "Continue" (or sign in using Shop). Check your email for a code. Enter that code and hit "Submit." 
3. Click on "Subscriptions" in the top menu bar.
4. Find your subscription and hit "Click here to view subscription."
5. Look for "Cancel my subscription" on the top-right.

You'll receive the remaining issues on the subscription you already paid for, but will not be charged for another year. 

How do I update my address?

It's important to make sure your mailing address is updated before we ship the next issue. To change your mailing address, follow these steps:

1. Click on the little person in the top right of this page (or click here).
2. Enter the email address you used to subscribe and click "Continue" (or sign in using Shop). Check your email for a code. Enter that code and hit "Submit." 
3. Click on "Subscriptions" in the top menu bar.
4. Find your subscription and hit "Click here to view subscription."
5. Look for "Shipping" on the right side. If the address listed there is incorrect, hit "Edit."
   
6. Enter your new mailing address and click "Save." Note: Susbcriptions are only able to be shipped to addresses in the United States and Canada. If you enter an address outside of those places, your magazines will not arrive. 

How do I update my billing method?

It's also important to make sure your billing information is updated before you're charged next year. To change your billing information, follow these steps.

1. Click on the little person in the top right of this page (or click here).
2. Enter the email address you used to subscribe and click "Continue" (or sign in using Shop). Check your email for a code. Enter that code and hit "Submit." 
3. Click on "Subscriptions" in the top menu bar.
4. Find your subscription and hit "Click here to view subscription."
5. Look for "Billing" on the right side. Hit "Edit."
   
6. Enter your new billing information and click "Save." 
   

I'm purchasing a subscription with a gift card. Why is it still asking for my credit card?

Subscriptions are recurring, which means subscribers are automatically charged for another year's subscription when the prior year is up. You're being asked for your credit card so that we have something on file when your subscription renews. If your gift card balance covers the cost of your subscription, nothing will be charged to your credit card until next year and you're always free to cancel your subscription to prevent it from billing your credit card after you subscribe. See details above for how to do that. 

Can I write for Trails?

We're always looking for more writers, photographers, artists, and other creatives to contribute to Trails. Find more information here. 

How can my business advertise in Trails?

Ads will be limited in Trails to preserve the magazine’s high quality look and feel, but some small number of advertisements will help keep the price our readers pay down and the quality of our journalism and photography up. If you or your business are interested in taking out one of our limited advertisements, email advertise@trailsmag.net.

How can my business stock issues of Trails?